Before you write, check here
Many questions are already answered in writing, and you may find what you need faster this way.
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FAQ. Covers the questions we receive most often: login options, PDF handling, case analysis, electronic bundles and troubleshooting.
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Reference guide. Documents every function and setting in Visiodocs in detail. Use it when you need the full picture of how a feature works.
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Video guides. Available in English and in Danish. They show the workflows rather than describing them.
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There is also a guided tour inside the platform. It runs the first time you log in, and you can restart it at any time from the Help section in the User Account Menu.
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Which browsers does Visiodocs support?
Visiodocs runs in the browser, so there is nothing to install.
Supported: Windows and macOS in their latest versions, with Google Chrome or Microsoft Edge in the Chromium based version.
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Not supported: Safari, Firefox, Internet Explorer, Opera and the legacy version of Edge.
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An unsupported browser causes a large share of the problems people write to us about, so this is worth checking first. To see which version of Edge you have, type edge://settings/help in the address bar. Version 79 or higher is the Chromium based one.
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Can I restore a lost document or project myself?
Yes, and you do not need to contact us.
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Every project is backed up once every 24 hours, provided it has been opened, and the last 30 days of backups are kept. Click the user icon in the top right corner of Visiodocs and choose Restore from backup. You can recover missing PDF files, restore an entire project to an earlier state, or restore your personal settings. Deleted projects can be recovered the same way.
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For questions about subscriptions, licences or invoices, email sales@visiodocs.com.